Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Style Africa Paving & Cladding (PTY) Ltd ("we", "our", "us") is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and all other applicable South African legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
1. Information We Collect
Personal information you provide directly:
- Full name and contact details (phone, email, physical address)
- Billing and delivery addresses
- Payment information (processed securely ” we do not store card details)
- Quote requests, enquiry messages, and order details
- Account registration information
Information collected automatically:
- IP address and browser/device information
- Pages visited, time spent on site, and referring URLs
- Cookie and session data (see Section 5)
2. How We Use Your Information
- To process and fulfil your orders and delivery requests
- To respond to quote requests, enquiries, and customer support queries
- To send transactional communications (order confirmations, invoices, delivery updates)
- To send promotional communications where you have opted in (you may unsubscribe at any time)
- To improve our website, products, and service offerings
- To comply with legal obligations under South African law
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners ” solely to facilitate order delivery
- Payment processors ” to securely process transactions
- IT and system providers ” bound by confidentiality agreements
- Legal authorities ” where required by law or court order
4. Data Retention
- We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Account data is retained for the duration of your account and for a reasonable period thereafter.
- You may request deletion of your data at any time (subject to legal retention requirements).
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:
- Essential cookies ” required for the website to function correctly (e.g. session management)
- Analytics cookies ” to understand how visitors use our site (e.g. Google Analytics)
- Preference cookies ” to remember your settings and preferences
You may disable cookies through your browser settings; however, this may affect website functionality.
6. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate personal information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us using the details below.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. While we take every reasonable precaution, no internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact & Complaints
For privacy-related queries, requests, or complaints, please contact our Information Officer:
- Company: Style Africa Paving & Cladding (PTY) Ltd
- Phone: 076 688 6641 / 012 881 0764
- Website: www.styleafricapaving.co.za
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.